Brown Funeral Home

“ Honestly, I don’t even know how to begin to explain how deeply disappointed I am in the service we received this past week here for my dad. My dad didn’t want any sort of services and wanted to be cremated. When my family and I initially met with someone at the funeral home the day after my dad passed we were told he would be ready to pick up a couple days later on Thursday and we would also get an email regarding the obituary/who to email it back to. A days goes by and no email, and we had given the funeral home various phone numbers and emails in the off chance something was written down wrong. We had to call to remind them to send us an email which we eventually got after calling. Thursday rolled around and we waited all day and no one called us so we again called in the evening and were told “he’ll be ready tomorrow in the afternoon”. We waited around the whole following day and again heard nothing and had to call them again in the evening and were then told “tomorrow at noon”. Mind you the funeral home uses a call center service who just say “we’ll pass your message along” and they have no idea who you are or know anything about your loved one which just complicated things and makes things more frustrating. We also emailed our dads obituary which has still yet to be posted and we never received a response back. My family and I are just so deeply disappointed by the service and the whole experience we had with Brown’s and have already told friends and extended family about our experience and that we would never recommend them to anyone, ever, and I urge anyone who may be reading this to head my advice. There’s absolutely no excuse for the lack of communication we received and it’s frankly disrespectful and disgusting. ”