Auclair Funeral Home

“ The worst experience of my entire life. I thought telling my young daughters their beloved Grandfather had died just days after Christmas was the worst thing I'd ever done, but taking my suddenly bereaved mother-in-law to Auclair Funeral Home was worse. We were greeted by a woman (Sue?) who plopped done and quickly said, "So, Mrs. Rezendes, what are we doing today?" as casually as taking an order at McDonald's. We proceeded to tentatively explain that her beloved husband had died just the day prior and we weren't quite sure. She brusquely asked again about our plans, of which we had none, and offered very little solutions. When I asked about a short service on the coming weekend, Dec. 31-Jan. 2, she said it would be tough because "the New Year's holiday screwed us" and staff was limited. The experience was the exact opposite of what my mother-in-law and her sons needed, so the second time she left the room to check her calendar I followed her out. I asked her if she could "please, bring it down a notch" because my mother-in-law was very upset and emotional, and she had a visceral, angry reaction. She said, "what the hell are you talking about?". I gave the examples above and asked that she speak with a bit more care. She rolled her eyes and yelled to her (husband?) Adam to get out here to deal with me. I thought Adam might diffuse the situation, however he quickly said "no, we don't need this" and told me to leave. He then told my family to get out because they couldn't work with us. Never have I been so disrespected, and on an extremely trying, emotional day. I expected care and compassion and was instead treated in the worst possible way. Luckily, we were able to make an appointment at Hathaway Family Funeral Homes, also in Fall River, that same day and received the service we expected from utmost professionals, for roughly the same price. The space was larger, more inviting, and staffed with warm, loving family members who would never treat anyone the way the Auclair family treated us. ”